92dada Privacy Policy

01 Introduction

92dada ("we," "us," "our") operates the online casino and sports betting platform accessible at 92dada.com (the "Platform"). This Privacy Policy explains how 92dada collects, uses, stores, shares, and protects the personal information of individuals who register accounts, visit the Platform, or otherwise interact with our services.

This Privacy Policy applies to all players and visitors across Pakistan, including those based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions. By accessing or using the 92dada Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside the 92dada Terms & Conditions, which govern your overall use of the Platform. In the event of any inconsistency between the two documents, the Terms & Conditions shall prevail in respect of your general use of the Platform, while this Privacy Policy shall govern all data protection matters.

02 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is the operator of the 92dada Platform. 92dada operates under an international gaming licence and is responsible for determining the purposes and means by which your personal data is processed.

All data subject requests, privacy enquiries, and complaints regarding the handling of your personal data should be directed to the 92dada Data Protection contact at [email protected] with the subject line "Data Protection Request — [Your Account Username]".

03 Personal Data We Collect

92dada collects various categories of personal data in the course of operating its platform, verifying player identities, processing transactions, and complying with applicable legal obligations. The categories of data collected are set out below:

3.1 Identity & Registration Data

• Full legal name (as it appears on a government-issued identity document)
• Date of birth (required for age verification — players must be 21 or older)
• National Identity Card (CNIC) number or passport number
• Username and account credentials
• Residential address
• Nationality

3.2 Contact Data

• Email address
• Mobile phone number
• City and province of residence (e.g., Karachi, Lahore, Islamabad)

3.3 Financial & Payment Data

• JazzCash or EasyPaisa account identifiers
• Bank account details (HBL, UBL, Meezan Bank, or other Pakistani banks)
• Visa or Mastercard details (where applicable)
• USDT wallet addresses (where applicable)
• Transaction history — deposits, withdrawals, and wager amounts in PKR

3.4 KYC & Verification Data

• Copies of government-issued photo identification (CNIC, passport, or driving licence)
• Proof of address documents (utility bill, bank statement dated within 3 months)
• Proof of payment method ownership
• Selfie or live photo (where required for enhanced verification)

3.5 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser information
• Session timestamps, login history, and Platform activity logs
• Pages visited, games played, bets placed, and session duration
• Referral source and marketing attribution data

3.6 Responsible Gaming Data

• Self-exclusion requests and cooling-off period settings
• Deposit limit configurations
• Session time limit and reality check preferences
• Problem gambling self-assessment responses (where voluntarily provided)

3.7 Communications Data

• Records of customer support interactions (chat transcripts, email correspondence)
• Feedback, complaints, and dispute-related correspondence
• Survey responses and promotional participation records

04 How We Collect Personal Data

92dada collects personal data through the following means:

• Directly from you: During account registration, KYC document submission, deposit and withdrawal processes, customer support interactions, and any forms or surveys you complete on the Platform.
• Automatically: Through cookies, server logs, and other tracking technologies when you visit or interact with the 92dada Platform.
• From third parties: Including identity verification service providers, fraud prevention agencies, payment processors (JazzCash, EasyPaisa, HBL, Visa, Mastercard, etc.), and where applicable, publicly available sources used for AML/KYC compliance purposes.

05 Purposes & Legal Basis for Processing

The table below sets out the purposes for which 92dada processes your personal data and the corresponding legal basis for each processing activity:

06 Data Sharing & Disclosure

92dada does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

6.1 Service Providers

Third-party vendors and partners who assist 92dada in operating its Platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT processors), identity verification providers, customer support tooling providers, cloud hosting services, and cybersecurity vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 92dada.

6.2 Regulatory & Law Enforcement Authorities

92dada may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation, gaming licence conditions, or fraud investigation procedures. Such disclosures will be made without prior notice to the player where the law prohibits notification.

6.3 Gaming Licence Regulator

As part of its obligations under its international gaming licence, 92dada may be required to submit player data, transaction records, or compliance reports to its licensing regulatory body. All such transfers are conducted in accordance with the licence conditions and applicable data protection requirements.

6.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of 92dada's business, your personal data may be transferred to the successor entity. You will be notified of any such change and provided with the option to close your account if you do not wish your data to be transferred to the new operator.

07 International Data Transfers

As 92dada operates under an international gaming licence and uses cloud-based infrastructure and third-party service providers, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 92dada ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with receiving parties that meet internationally recognised standards.

By using the 92dada Platform, you consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Privacy Policy. If you have concerns about international data transfers, please contact us at [email protected].

08 Data Retention

92dada retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, 92dada will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised or aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

09 Cookies & Tracking Technologies

92dada uses cookies and similar tracking technologies on its Platform to deliver a functional, secure, and personalised experience. A cookie is a small data file placed on your device when you visit the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the basic operation of the Platform, including maintaining your login session, securing your account, and enabling core features. These cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytical Cookies: Used by 92dada to understand how players interact with the Platform, which pages are most visited, and where players encounter issues — enabling continuous improvement of the Platform experience.
• Marketing & Attribution Cookies: Used to track the effectiveness of 92dada's marketing campaigns and to avoid showing you the same promotional content repeatedly. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 92dada Platform. For players on the 92dada mobile-optimised site, cookie settings can be managed through your mobile browser's privacy settings.

10 Data Security

92dada implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the 92dada Platform;
• AES-256 encryption for personal data stored on 92dada servers;
• Two-factor authentication (2FA) available for player account access;
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists;
• Strict internal access controls — 92dada staff access to personal data is role-based and limited to what is necessary for their specific function;
• Regular staff training on data protection best practices and information security;
• Incident response procedures in place to detect, contain, and notify affected parties of any data breach in accordance with applicable regulatory timelines.

While 92dada takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your own account credentials and should notify 92dada immediately at [email protected] if you suspect any unauthorised access to your account.

11 Your Data Protection Rights

As a player on the 92dada Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request." 92dada will respond to all valid requests within 30 days.

12 Minors & Age Restriction

The 92dada Platform is strictly intended for persons aged 21 and over. 92dada does not knowingly collect, store, or process personal data relating to individuals under the age of 21. The collection of personal data from any person under 21 is entirely unintentional and contrary to 92dada's policies.

If 92dada becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted from our systems as soon as reasonably practicable. The associated account will be permanently suspended, and any funds held in the account will be reviewed and handled in accordance with applicable regulatory guidance on underage gambling.

If you are a parent or guardian and believe your child has registered on the 92dada Platform or provided personal data to us, please contact [email protected] immediately so we can take prompt action.

13 Marketing Communications

With your explicit consent, 92dada may send you promotional communications about new games, bonuses, PSL cricket betting offers, seasonal promotions, and other Platform features via email or SMS. Marketing consent is collected separately during the registration process and is entirely optional — withholding marketing consent does not affect your ability to register or use the 92dada Platform.

You may withdraw your marketing consent at any time by:

• Clicking the "unsubscribe" link at the bottom of any 92dada marketing email;
• Updating your communication preferences in your Account settings; or
• Contacting the support team at [email protected].

Withdrawal of marketing consent will be processed within 5 business days. Please note that even after withdrawing marketing consent, 92dada will continue to send you essential transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the performance of your contract with 92dada and cannot be opted out of while your account remains active.

14 Third-Party Links

The 92dada Platform may contain references to third-party services, such as payment processors or responsible gaming organisations. Where links to external websites exist, please be aware that 92dada has no control over the content, privacy practices, or data handling of those external sites. This Privacy Policy applies solely to the 92dada Platform and does not extend to any third-party websites or services.

92dada recommends that you review the privacy policy of any third-party service before providing your personal data to them. 92dada accepts no responsibility or liability for the privacy practices of third-party websites accessed via the Platform.

15 Changes to This Privacy Policy

92dada reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, operational practices, or the features and services offered on the Platform. Any material changes to this Privacy Policy will be communicated to registered players via email notification to the address associated with their account, and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always indicated at the top of this Privacy Policy under "Last Updated." Continued use of the 92dada Platform following notification of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any amendment to this Privacy Policy, you should cease use of the Platform and may request account closure by contacting [email protected].

16 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 92dada processes your personal data, please reach out to us through the following channel:

92dada is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with the outcome of your request, you may have the right to escalate the matter to the relevant data protection supervisory authority or gaming licence regulator.